Frequently Asked Questions
Q1: What is an e-Challan?
A: An electronic traffic challan issued automatically by traffic enforcement cameras or systems. It is sent to the registered owner of the vehicle.
Q2: Why is this a problem for "open letter" vehicles?
A: In Pakistan, vehicles are often used by buyers before the ownership transfer is officially updated. The e-Challan still goes to the person registered in government records.
Q3: How does HelpVehicles.com help?
A: It provides a neutral record that shows who's currently using the vehicle, helping resolve confusion between owners and purchasers.
Q4: Is my data secure?
A: Yes. We store minimal information and never share your personal details publicly. Contact numbers are partially masked in search results for privacy.
Q5: Is this government-approved?
A: No. This is a private public-help initiative for awareness and record-keeping. We are not affiliated with any government body.
Q6: What happens if the original owner disowns the vehicle at Excise?
A: Once disowned, the vehicle's record is frozen in the government database. The new user (purchaser) cannot transfer it under their name until proper verification is done. Recording your details at HelpVehicle helps prove that you have possession and an understanding with the previous owner.
Q7: Can this platform help in case of legal or transfer disputes?
A: While HelpVehicle is not a legal authority, your submitted record can serve as an informal declaration of usage or sale, which may help in resolving misunderstandings.
Q8: How do I submit my vehicle information?
A: Simply visit the Submit Info page, fill out the form with your details, and you'll receive a reference ID instantly.
Q9: Is there a fee to use this service?
A: No, HelpVehicle is completely free to use for all citizens.